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FAQs
Yes, anyone can order whether you are a senior, managing a chronic disease, disabled, blind, recuperating at home, trade and FIFO worker, office worker, busy mum, carer, a community or religious organisation, or even a student.
Ordering from our range of frozen ready meals is simple, whether you prefer to speak to us over the phone, order online at The Home Chef Website or email your order to orders@homechef.com.au. Please note orders must be placed at least 2 BUSINESS DAYS BEFORE your designated delivery day.
Yes, the minimum order spend is $66.00 which is equivalent to 5 regular meals.
Yes, you can select any meals from our menu.
Orders must be paid for at time of ordering via a Credit Card or Debit Card – there must have a Visa or MasterCard symbol on the card. We do not accept American Express or EFTPOS cards.
You can re-order by phoning (08) 9378 2544, emailing the order to orders@homechef.com.au or online at The Home Chef Website. If you require “permanent weekly” or “permanent rotating” orders this can be easily arranged by calling our office.
Yes, if requested, our Customer Care Team will do their best to contact you to remind you when it’s time to place your order and take your order if required. Please keep in mind, however, that sometimes this is not possible due to a high volume of calls received.
Home Chef must be phoned before 11:00am TWO DAYS PRIOR to day of delivery to cancel an order. A late Cancellation Fee of $16.00 may apply to orders that are not cancelled prior to this time.
Yes, you can change your order by contacting Home Chef before 11:00am TWO DAYS PRIOR to day of delivery by phone at (08) 9378 2544. Changes cannot be made on the same day or day before your order is being delivered.
Pick up orders can be placed over the phone and collected between 8.30am and 2.00pm Monday to Friday from our office in Bassendean. We do require 2 hours notice if ordering and collecting meals on the same day.
All meals are hand-picked by our hard working and dedicated Dispatch Team.
If you have any questions or issues, feel free to call our Customer Care Team on (08) 9378 2544 and they will answer any questions or try to solve any issues.
When you make an online order with Home Chef, our system will automatically send you a confirmation email.
Delivery
Please see our delivery page for more information
Payments
Home Chef accepts Visa or MasterCard. We do not accept American Express or EFTPOS cards.
- Credit Card: when you order over the phone or online at The Home Chef Website
- Debit Card (must have a Visa or Mastercard symbol on the card): when you order over the phone or online at The Home Chef Website
- For alterntive payment options, please contact the office.
$6 Account establishment fee (once off initial fee for new customers).
$16 Late cancellation fee may apply to orders cancelled less than 24 hours prior to delivery day.
Esky charges apply if an esky has not been left out when no one is home to receive the order.
No, you are not required to sign any contracts. If you like the dinners (and we know you will!) you will re-order when you need more.
Other
If you are missing any items from your order, call our Customer Care Team on 9378 2544 and they will help you with your issue.
Yes, Home Chef packaging is specifically designed to be used both microwave and conventional ovens up to 220°C. Ensure the tray does not touch the walls of the microwave and is placed in the centre of the microwave plate. For oven reheating, place the CPet tray on an oven proof tray for support.
Yes, making sure the dish does not touch the sides of the microwave.
Instructions: Preheat oven at 180°C. For best results defrost meal prior to heating. Heat with the plastic film on (pierced with a fork) for approximately 25 – 30 minutes (or until heated throughout). The dinner is best eaten direct from the tray. Always allow additional time if reheating from frozen.
Instructions: Pierce the plastic film with a fork a couple of times. In a 800W microwave, heat the frozen meal on high for the time indicated on the meal label or until heated throughout (heating times may vary depending on the wattage of your microwave). Allow meal to stand for 1-2 minutes before eating. Soups and desserts require less heating time. The meal is best eaten direct from the tray. Do not allow meal to touch the sides of the microwave when heating.
If you ever need to update your details, please email us at orders@homechef.com.au or call our Customer Care Team on (08) 9378 2544 for assistance.
Yes, Home Chef uses materials and packaging that are completely recyclable. You should check with your local shire to ensure you are recycling the materials properly. We continually look for ways to improve our packaging, so please note that these materials are subject to change.