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Frequently Asked Questions
Yes. Home Chef meals are available to everyone.
Whether you are a senior, managing a chronic condition, living with a disability or vision impairment, recovering at home, working FIFO or in the trades, an office worker, busy parent, carer, student, or representing a community or religious organisation, anyone can enjoy the convenience of Home Chef meals. You can either order as a Private Customer or under a subsidised Government Support Package / NDIS.
Home Chef has grown into one of Western Australia’s most experienced and trusted meal providers for value, convenient and nutritious meals.
General
Ordering from our range of frozen ready-made meals is simple – whether you prefer to speak to our friendly Customer Care Team over the phone on (08) 9510 9866, order online at The Home Chef Website or by emailing your order to orders@homechef.com.au.
Please note orders must be placed no later than 11am, 2 BUSINESS DAYS BEFORE your designated delivery day. To check the day we deliver to your area, please go to our delivery page.
Yes, the minimum order spend is $68.00 which is equivalent to 5 regular meals as a private customer.
If you are on a package, your minimum spend is as listed below:
- Support at Home is $17.05
- CHSP is $46.75
- NDIS Slef/Plan Managed is $62.00
- NDIA Managed is $15.50
If you are unsure which package you are on, please contact your care provider.
Orders must be paid for at time of ordering via a Credit Card or Debit Card – there must be a Visa or MasterCard symbol on the card. We do not accept American Express or EFTPOS cards.
If you are unable to pay for your order in this way, please contact our office for further assistance on (08) 9510 9866.
You can re-order by phoning our friendly Customer Care Team (08) 9378 2544, emailing the order to orders@homechef.com.au or online at The Home Chef Website.
If you require “permanent weekly” or “permanent rotating” orders this can be easily arranged by calling our office on the above number.
No, there is no requirement for you to order on a regular basis. You can order meals if and when you need them.
Yes, if requested, our Customer Care Team will do their best to contact you to remind you when it’s time to place your order and take your order if required.
Home Chef has also introduced a new automated reminder call service to help ensure you don’t miss placing your order and to allow us to contact more of our customers. When we contact you, if you would like to order say “YES” and it will transfer you to our Customer Care Team. If not, then say “NO” and the call will end.
Please keep in mind, sometimes this is not possible due to a high volume of calls received, however, we will try our best.
Home Chef must be phoned before 11:00am TWO BUSINESS DAYS PRIOR to day of delivery to cancel an order. A late Cancellation Fee of $16.00 may apply to orders that are not cancelled prior to this time.
Yes, you can change your order by contacting Home Chef before 11:00am TWO DAYS PRIOR to day of delivery by phone at (08) 9378 2544. Changes cannot be made on the same day or day before your order is being delivered.
Pick up orders can be placed over the phone and collected between 8.30am and 2.00pm Monday to Friday from our office in Bassendean. We do require 2 hours notice if ordering and collecting meals on the same day.
All meals are hand-packed by our hard working and dedicated Dispatch Team.
If you have any questions or issues, feel free to call our Customer Care Team on (08) 9378 2544 and they will answer any questions or try to solve any issues.
When you make an online order with Home Chef, our system will automatically send you a confirmation email. If you are still unsure, feel free to contact our Customer Care Team on (08) 9510 9886 and they will check your order has gone through for you.
If you are missing any items from your order please contact our Customer Care Team immediately on (08) 9510 9886 and they will assist you to resolve the issue as quickly as possible.
Meals
Yes, you can select any meals from our menu. To view our menu, please go to our Online Menu Page.
We have recently release NEW Gourmet Meals for something more luxurious – to have a look at these delicious meals and add to your next order go to our Gourmet Meals Page .
If you would like to order online using meal codes, please visit our Quick Order – Home Chef page. There you will find all of the menu items with their corresponding meal codes listed next to each meal name.
If your menu codes are different, you have an older menu and would like an updated one, please contact our office on (08)9378 2544. Or view them all now and download online at our Menu Resources Page.
We offer Petite, Regular, Gourmet and Large size meals to cater to how hungry you feel.
The Meal sizes are approximately as listed below, for detailed information on each meal go to the individual meal here Our Online Menu Page:
- Petite – 250 gram up to 300 gram
- Regular – 350 gram up to 440 gram
- Gourmet – 400 gram up to 420gram
- Large – 480 gram up to 550 gram
- Puree / Minced & Moist – 270 gram up to 380 gram
- Soups – 400 gram
- Desserts – 70 gram up to 200 gram
Our snap frozen meals can last up to 8 months in the freezer.
On our Online Menu Page you can click on the meal you want to see the information for – it then shows you the detailed description, ingredients, nutritional information and heating guide for that meal.
Yes, Home Chef uses materials and packaging that are completely recyclable. We continually look for ways to improve our packaging, so please note that these materials are subject to change.
We note that each Council Regulations vary on which parts are recyclable, it is always best to check with your council on how you deal with each part of the packaging.
Yes, Home Chef CPet black recyclable packaging is specifically designed to be used both microwave and conventional ovens up to 220°C. Ensure the tray does not touch the walls of the microwave and is placed in the centre of the microwave plate. For oven reheating, place the CPet tray on an oven proof tray for support.
See heating guide on each individual meal label for more information, as each meal size and type can be different. These can also been seen on each individual meal on our Online Menu Page.
We note that each Council Regulations vary on which parts are recyclable, it is always best to check with your council on how you deal with each part of the packaging.
Yes, the new Home Chef Sugarcane recyclable packaging is specifically designed to be used both microwave and conventional ovens up to 220°C. The new sugarcane trays can also go in the air-fryer. As we transition the trays from the CPet black containers to the sugarcane containers you will see how much better and more versatile these containers are.
See heating guide on each individual meal label for more information, as each meal size and type can be different. Thes can also been seen on each individual meal on our Online Menu Page.
We note that each Council Regulations vary on which parts are recyclable, it is always best to check with your council on how you deal with each part of the packaging.
Delivery
Please see our delivery page for more information on where we can deliver to, and the days we deliver to your area.
Payments
Orders must be paid for at the time of ordering and before the delivery date to ensure your meals will been delivered. If your payment has not been received by the delivery date, your order may be cancelled or not delivered.
- Credit Card: when you order over the phone or online at The Home Chef Website
- Debit Card (must have a Visa or Mastercard symbol on the card): when you order over the phone or online at The Home Chef Website
- For alterntive payment options, please contact the office on (08) 9510 9866.
Home Chef accepts Visa or MasterCard. We do not accept American Express or EFTPOS cards.
$6 Account establishment fee (once off initial fee for new customers).
$16 Late cancellation fee may apply to orders cancelled less than 24 hours prior to delivery day.
Esky charges apply if an esky has not been left out when no one is home to receive the order.
No, you are not required to sign any contracts or subscriptions. If you like the dinners (and we know you will!) you will re-order when you need more.
Government Support Packages
If you wish to make a complain to Home Chef either about your meals or our service, please click the link below to our feedback form.
If you have received a referral code from MyGov and not sure what to do next, please go to the My Aged Care website or by phoning them direct for assistance on 1800 200 422. The code is then given to an Aged Care Provider who has the ability to access your funding and allocate it to the services on your behalf.
Helping you navigate aged care, every step of the way | My Aged Care
Your appointed Provider will know the process with Home Chef of sending through the referral form to our Packages Team. Once our Packages Team have received the referral form, they have 1-2 working days to have this processed and be in contact with you to walk you through the package details and how you can start ordering meals from Home Chef.
NDIS
If you wish to make a complain to Home Chef either about your meals or our service, please click the link below to our feedback form.
If you wish to make a complaint to the NDIS Commission, please click the link below.
Complaints about a provider or worker | NDIS Quality and Safeguards Commission
Other
If you ever need to update your details, please email us at orders@homechef.com.au or call our Customer Care Team on (08) 9378 2544 for assistance.