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Our Story
Home Chef was established in 1984 as a small family business, with the goal of preparing and delivering healthy, home-style meals to older people, individuals recovering from illness, and those with busy lifestyles who are unable to prepare nutritious meals on a daily basis.
Home Chef began in Bassendean, Western Australia, with a small team and a clear focus on creating delicious, healthy, convenient meals while delivering exceptional customer service. As the business grew, operations expanded to larger premises in South Guildford, where Home Chef remained for more than 28 years. In 2015, Home Chef returned to Bassendean, relocating to a larger, purpose-built facility equipped with modern plant and equipment to ensure the highest standards of food quality and food safety for our customers.
Over its many decades of operation, Home Chef has continued to grow and strengthen its services. We are proud supporters of in-home services and aged care packages, including the Meals on Wheels program across numerous shires and local councils. We also actively support NDIS participants, individuals returning home after hospital stays, aged care providers, and other government-funded programs. In addition, we supply meals to many regional hospitals and cater to busy professionals, parents, and tradespeople who do not always have the time to prepare a healthy meal each evening.
In addition to our regular meals, Home Chef provides special dietary meals, texture modified meals (IDDSI level 4 and 6) and our large meals comply with the National Standards for Adult inpatients for WA Hospitals.
Home Chef operates in strict compliance with the Food Safety Act 3.2.1, is HACCP certified and undergoes regular food safety audits and meal testing to ensure the safety of our food and peace of mind of our customers.
Home Chef is still a WA family owned and run business and we are proud to employ a passionate customer care team, professional delivery drivers and highly qualified and skilled kitchen staff.
We are committed to providing you with a professional friendly service. All our staff have been carefully selected and police checked. They are individually trained in food safety and customer care, ensuring you receive a “first class” delivered meal service.
In recent years we have endeavoured to be as environmentally conscious as possible with all of our packaging being recyclable.
Our 6 Core Values
At heart we are a dynamic family business with a shared journey based on high standards, strong relationships, compassion, and integrity. Our goal is to be the leader in WA and provide innovative, first-class service delivered with respect, equality, and empathy.
Our team work together to provide personal connections, support, and efficiency for our customers and each other. We pull together to share ideas for innovation, adaptability, to celebrate our wins and to build a heart-minded, successful business. This provides even more opportunities for us to expand and grown as a united team. We impact our customer, each other, the business, and the community in a positive manner.
For many businesses, values and mission statements are words or statements with no significant value and bear no relation to how their business is run or conducted. At Home Chef this is not the case. We understand that the values we have as individuals are reflective on how we perform as a team and as a business.
What makes us different?
At Home Chef we are very proud to be WA owned and operated and feel this is an essential part of who we are.
We offer customised service and support to each of our customers. We have a local and dedicated customer care team who answer the phones and call customers in advance as a reminder to place their weekly and fortnightly orders. Our drivers not only deliver to the door, but they will also place meals in the freezer upon customers’ request.
We accept multiple payment options. Credit card payments are most preferred by our customers, but we will consider other payment options which we are able to set up upon request.
We offer multiple ordering options to best suit our customers needs. These include ordering directly from our website, emailing your order to orders@homechef.com.au or phoning through your order to the customer care team.
All our meals are protein and nutritionally enriched to help maintain healthy weight and muscle mass of our customers, so you can be confident what you are eating is right for you.
At Home Chef we guarantee our meals. If you are not satisfied with our meals or service please contact our Customer Care Team (08) 9378 2544.
